Dispute a Charge Like a Native Speaker #spokenenglish #customerservice

[0:00]Thank you for calling customer support. How may I assist you today? Hello, I'm calling about a charge on my account that I don't recognize. I understand your concern. Could you please provide more details? Yes, there is a charge of $45 from yesterday that I did not authorize. Thank you for bringing this to our attention. Let me look into that for you. I would appreciate that. It appears this charge is related to a subscription service. I see. I don't recall signing up for any subscription. In that case, we can cancel the subscription and issue a refund. That would be very helpful. Thank you. The refund will be processed within 3 to 5 business days. Alright. I'll keep an eye on my account. Is there anything else I can assist you with today? No, that will be all. Thank you for your help. Happy to help, ma'am. Have a great day. You too. Goodbye.