جنگ، فیک‌نیوز و سقوط مرجعیت؟ رسانه‌های فارسی‌زبان برون‌مرزی زیر تیغ افکار عمومی

[0:00]Hello, good morning everyone. Thank you for joining us today for the webcast on accelerating digital transformation in the public sector. My name is Rachel and I'm a marketing manager at Techsoft and I'll be your host for today. Before we begin, let me just give you a quick intro to Techsoft. Techsoft is a leading regional IT solution provider and we have been helping organizations in their digital transformation journey for more than 35 years. Techsoft has a strong track record and expertise in providing infrastructure and cloud solutions, business application solutions, analytics, and AI solutions, as well as cyber security solutions. Last year, Techsoft was awarded the Institute of Systems Science Partners Award by the National University of Singapore. This award recognizes organizations that have supported ISS in its endeavor to develop industry-ready digital talent. This further attest to Techsoft's commitment to continuously invest in our people and equip them with relevant skills and expertise to help our customers succeed in the digital economy. Now, let's talk about today's agenda. We will begin with a presentation by Mr. Melwin Lee, assistant director of the National Library Board, followed by Mr. Eric Tan, Solutions Architect at Google Cloud, and lastly, Mr. Lim Kwang Wee, senior solution manager at Techsoft. We will end the session with a Q&A and a quick poll. We have two speakers today, as you can see. So, we are very honored to have Mr. Melwin Lee with us today. He's an assistant director with the National Library Board. He has a strong passion for technology and innovation, and he constantly keeps himself updated with the latest in tech trends. He's also a strong advocate of Agile and DevOps practices in the software development life cycle. And we also have Mr. Eric Tan, our Solutions Architect from Google Cloud. He has 20 years of experience in the IT industry and has spent the last 10 years focusing on cloud technologies. Now, without further ado, I'd like to hand over the session to Melwin to begin his presentation. Melwin, please. Thank you, Rachel, for the kind introduction. Hi, everyone. Good morning. I'm Melwin, and I lead the Digital Product division in the National Library Board. And my division is basically in charge of a lot of library apps, services, websites, and also the backend systems. Before I begin, I want to talk about how the public sector has been a key driver in digital transformation. And Singapore, we are one of the leading countries in digital government. And if you look at the definition of digital transformation by many of the analysts out there, they basically say that digital transformation is about using technology to improve the way we do things. But for me, I feel that it is more than just about technology. I think it is about the intersection of people, process, and technology. And that is how we will be able to truly transform our organization. So, how can we accelerate digital transformation? There are many ways, right? And I'm going to share some of my experiences and also what we have been doing in MLB. First of all, you need to develop a clear vision and strategy. Every organization, I think, we have a clear vision of what we want to achieve. And the key thing here is how do we align this vision with the overall organization goal? Okay. So, for example, for MLB, our vision is to be the learning marketplace for everyone. We want to provide opportunities for everyone to learn and to acquire new knowledge. And we do this through both digital as well as our physical offerings. And this vision is aligned to the national agenda of lifelong learning. And to enable us to achieve this vision, we have developed a five-year strategy roadmap that focuses on three key areas. Number one, nurturing a reading nation. Number two, connecting communities, and number three, inspiring a learning nation. So, for all the initiatives that we are doing in MLB, we basically tied back to these three strategic thrusts. And this is a good way to basically make sure that everyone is aligned in what they are doing. Number two, you need to build a strong digital culture. Okay.

[5:15:25]And culture, for me, I feel that it refers to the values, the beliefs, and also the practices within an organization.

[5:25:25]Okay.

[5:25:36]And to be able to transform digitally, you need to build a culture of innovation, one that embraces experimentation and also continuous learning.

[5:36:41]So, it is very important that we provide a safe environment for our staff.

[5:41:48]You know, they must feel safe to experiment, to try new things, and not to be afraid of failure.

[5:48:51]Because, you know, we always learn from our failure.

[5:51:00]And it is also very important that we empower our staff, you know, to make decisions and also to take ownership of their work.

[6:00:03]And we also must emphasize collaboration.

[6:03:04]No man is an island.

[6:04:10]So, in MLB, we like to say, you know, teamwork makes the dream work.

[6:10:20]So, it is important to collaborate both internally within the organization and also externally with our partners and stakeholders.

[6:20:27]And we also must ensure that we have a culture of continuous learning and also continuous improvement.

[6:27:27]Okay.

[6:27:38]So, we need to provide opportunities for our staff to acquire new skills, new knowledge, okay, and also to learn from industry best practices.

[6:38:38]Okay.

[6:38:44]So, this would then encourage them to basically adopt a lifelong learning mindset.

[6:44:44]Okay.

[6:44:48]Number three, you need to embrace new technologies.

[6:48:48]Okay.

[6:48:54]So, in MLB, we actually adopt what we call a cloud-first approach.

[6:54:02]So, for any new systems that we want to build or even enhance, we always ask ourselves, can we host it in the cloud?

[7:02:02]Okay.

[7:02:05]And the benefits of cloud, of course, are many.

[7:05:06]Okay.

[7:06:07]So, we have scalability.

[7:07:11]So, we can scale up and scale down as and when needed.

[7:12:15]We also have improved performance and reliability.

[7:15:19]And also, more importantly, cost effectiveness, right?

[7:19:22]Because we only pay for what we use.

[7:22:27]And besides cloud, we also make use of other emerging technologies.

[7:27:32]For example, artificial intelligence, data analytics.

[7:32:39]And we try to embed this into our applications to enhance our services to our customers.

[7:39:46]For example, the NLB mobile app has a personalized recommendation engine.

[7:46:54]This basically leverages AI and data analytics to provide book recommendations to our users.

[7:54:00]We also embrace technologies like microservices and APIs.

[8:00:07]This would then enable us to quickly develop and deploy new features and also applications.

[8:07:08]Okay.

[8:08:13]Number four, you need to enhance your cyber security posture.

[8:13:19]As we embrace new technologies, we also open ourselves to new risks, right?

[8:19:29]So, cyber security is not an afterthought, but it must be embedded as part of your digital transformation journey.

[8:29:41]So, we need to basically implement a comprehensive cyber security framework, one that addresses both your technology, your people, as well as your processes.

[8:41:41]Okay.

[8:41:50]So, we need to basically ensure that we have a strong authentication and access control mechanisms in place.

[8:50:00]We also need to encrypt sensitive data, and also ensure that we have a robust incident response plan.

[9:00:06]And more importantly, you need to conduct regular security audits and assessments.

[9:06:06]Okay.

[9:06:14]So, this would help you to identify potential vulnerabilities and also address them before they can be exploited.

[9:14:14]Okay.

[9:14:19]Number five, you need to partner with industry experts.

[9:20:29]So, in MLB, we have a very small team, and we do not have the luxury to basically have all the experts in-house.

[9:29:41]So, it is important to partner with the industry experts, with the vendors, with your service providers, and also with the academic institutions.

[9:41:51]So, this would then enable us to leverage their expertise and also their experience to accelerate our digital transformation journey.

[9:51:51]Okay. So, for example, we partner with Techsoft, for example, for our infrastructure and also our modernization efforts.

[10:01:12]And we also partner with Google Cloud, you know, to tap on their cloud platform and also to innovate new digital products and services.

[10:12:12]Okay.

[10:12:24]So, these are some of the ways that we have been doing in MLB, you know, to basically accelerate our digital transformation journey.

[10:24:27]So, I hope that this has been helpful for all of you.

[10:27:33]And now, I'd like to pass my time over to Eric from Google Cloud.

[10:33:34]Eric, please.

[10:34:41]Thank you, Melwin, for sharing the great insights on the acceleration of digital transformation.

[10:41:42]Good morning, everyone.

[10:43:46]My name is Eric Tan, I'm a Solutions Architect with Google Cloud.

[10:47:55]And in my role, I get to work with our public sector customers on their digital transformation journey with Google Cloud.

[10:55:05]Today, I'm going to share with you what Google Cloud is doing with our public sector customers and how we can achieve this digital transformation together.

[11:06:08]Digital transformation is not new to Google.

[11:08:10]Google was born in the cloud.

[11:10:13]Google operates at a global scale.

[11:13:17]We are operating in more than 200 countries today.

[11:17:23]And every day, there's more than 1 billion users that use Google's products.

[11:23:27]And these are all built on Google Cloud's infrastructure.

[11:27:39]With the scale and the experience that we have, Google Cloud brings all of these capabilities into a platform for our customers to innovate and transform digitally.

[11:39:46]In Google, we have five strategic priorities, and these apply to our public sector customers as well.

[11:47:52]First, we empower every person to collaborate and innovate freely.

[11:53:04]This means that we want to create a culture of innovation, one where people can experiment and try new things, and not be afraid to fail.

[12:04:13]Second, we ensure that our customers have secure and reliable access to their data and applications.

[12:13:24]This means that we provide a secure and resilient platform that protects against cyber threats and ensures business continuity.

[12:25:33]Third, we help our customers to make sense of their data and extract actionable insights.

[12:33:47]This means that we provide a comprehensive suite of data analytics and AI tools that enable organizations to unlock the full potential of their data.

[12:47:55]Fourth, we help our customers to modernize their legacy infrastructure and applications.

[12:55:05]This means that we provide a flexible and scalable cloud infrastructure that can support the most demanding workloads.

[13:06:13]And lastly, we help our customers to optimize their operations and reduce costs.

[13:13:28]This means that we provide a pay-as-you-go pricing model and a range of cost optimization tools that help organizations to save money and improve efficiency.

[13:28:38]Now, let's look at some examples of how public sector organizations are using Google Cloud to accelerate their digital transformation.

[13:38:48]In the education sector, we have universities and schools using Google Workspace for collaboration and remote learning.

[13:48:57]This enables students and educators to connect, share resources, and learn together from anywhere, anytime.

[13:58:10]In the healthcare sector, we have hospitals and clinics using Google Cloud for data analytics and AI to improve patient care and optimize operations.

[14:10:22]This enables healthcare providers to make data-driven decisions, personalize treatments, and enhance overall patient experience.

[14:22:32]In the government sector, we have agencies using Google Cloud for citizen services and smart city initiatives.

[14:32:47]This enables governments to deliver more efficient and personalized services to their citizens, foster community engagement, and create more livable cities.

[14:47:58]As you can see, Google Cloud is empowering public sector organizations to innovate, transform, and achieve their mission.

[14:58:15]With our comprehensive suite of products and services, our global infrastructure, and our commitment to security and reliability, Google Cloud is the ideal partner for your digital transformation journey.

[15:15:24]Now, I would like to hand over the session to Kwang Wee from Techsoft to share more about their solutions.

[15:24:25]Kwang Wee, please.

[15:25:28]Thank you, Eric, for the insightful presentation.

[15:29:30]Good morning, everyone.

[15:31:36]My name is Kwang Wee, and I'm a Senior Solutions Manager at Techsoft.

[15:36:45]Today, I'm going to share with you how Techsoft can help public sector organizations accelerate their digital transformation journey.

[15:46:53]Techsoft has been a trusted partner to public sector organizations for more than 35 years.

[15:53:00]We have a deep understanding of the unique challenges and requirements of the public sector. And we have a proven track record of delivering successful digital transformation projects. We offer a comprehensive suite of solutions and services that cover the entire digital transformation journey, from strategy and consulting to implementation and managed services. Our solutions are designed to help public sector organizations achieve their digital transformation goals, whether it's to improve citizen services, enhance operational efficiency, or drive innovation. Let me highlight some of our key solution offerings for the public sector. First, we provide infrastructure and cloud solutions. We help public sector organizations to modernize their legacy infrastructure and migrate their applications to the cloud, leveraging platforms like Google Cloud. This enables them to achieve greater scalability, flexibility, and cost efficiency. Second, we offer business application solutions. We help public sector organizations to streamline their business processes and improve their productivity with our enterprise resource planning, customer relationship management, and other business applications. Third, we provide analytics and AI solutions. We help public sector organizations to unlock the full potential of their data and extract actionable insights with our data analytics and AI platforms. This enables them to make data-driven decisions, personalize services, and drive innovation. Fourth, we offer cyber security solutions. We help public sector organizations to protect their data and applications from cyber threats with our comprehensive suite of cyber security solutions, including threat detection, incident response, and security awareness training. Lastly, we provide managed services. We help public sector organizations to offload their IT operations and focus on their core mission with our managed services, including cloud management, application support, and cyber security monitoring. At Techsoft, we believe that digital transformation is not just about technology, but also about people and processes. That's why we take a holistic approach to digital transformation, ensuring that our solutions address all aspects of the organization. We are committed to helping public sector organizations succeed in their digital transformation journey and achieve their mission. Thank you for your time. Now, I'd like to hand the session back to Rachel for the Q&A. Rachel, please. Thank you, Kwang Wee. And thank you to all our speakers for the insightful presentations. We have come to the Q&A segment of our webcast. So, we have received a couple of questions from our audience. And let's take the first question. First question is for Melwin. And the question is, how does NLB handle data privacy and security, especially when using cloud services? Melwin, please. Okay.

[19:35:43]So, for data privacy and security, as I've shared earlier, you know, we basically take a very serious approach to it.

[19:43:48]So, it is embedded as part of our digital transformation journey.

[19:48:53]So, we have a very comprehensive cyber security framework in place.

[19:53:01]So, that basically covers a lot of things, you know, from our technology, our people, and also our processes.

[20:01:09]For example, you know, we do implement things like multi-factor authentication, we do data encryption.

[20:09:25]And we also ensure that our partners, you know, like Google Cloud, Techsoft, they are basically certified for the various standards like ISO 27001, for example.

[20:25:30]And we also do a lot of regular security audits and assessments.

[20:30:37]So, this would then help us to address any potential vulnerabilities before they can be exploited.

[20:37:37]Okay.

[20:37:40]So, I hope that answers the question.

[20:40:40]Yeah.

[20:41:41]Thank you, Melwin. Okay.

[20:42:44]Next question is for Eric.

[20:44:53]And the question is, how does Google Cloud support public sector organizations in achieving their sustainability goals?

[20:53:54]Eric, please.

[20:54:55]Thank you, Rachel.

[20:55:57]This is a very good question.

[20:57:05]Google is committed to sustainability, and we have been carbon neutral since 2007.

[21:05:12]And by 2030, we aim to operate on 24/7 carbon-free energy.

[21:12:21]For our public sector customers, we provide them with tools and resources to help them achieve their sustainability goals.

[21:21:31]For example, our customers can use our carbon footprint reporting tool to track and measure their cloud-related carbon emissions.

[21:31:42]We also provide recommendations and best practices for optimizing their cloud usage and reducing their environmental impact.

[21:42:54]Additionally, our data centers are designed to be highly energy-efficient, and we use renewable energy sources to power our operations.

[21:54:05]So, by leveraging Google Cloud, public sector organizations can reduce their carbon footprint and contribute to a more sustainable future.

[22:05:06]Thank you, Eric.

[22:06:06]Okay.

[22:06:09]Next question is for Kwang Wee.

[22:09:20]And the question is, how does Techsoft ensure successful implementation of digital transformation projects for public sector organizations?

[22:20:21]Kwang Wee, please.

[22:21:22]Thank you, Rachel.

[22:22:28]To ensure successful implementation, we adopt a collaborative and agile approach.

[22:28:40]We work closely with our public sector customers throughout the entire project lifecycle, from planning and design to implementation and post-go-live support.

[22:40:49]We also leverage our extensive experience and expertise in the public sector to provide best practices and guidance.

[22:49:55]Additionally, we place a strong emphasis on change management and user adoption.

[22:55:04]We provide comprehensive training and support to ensure that users are well-equipped to embrace the new digital solutions.

[23:04:22]By combining our technical expertise with a focus on people and processes, we ensure that our digital transformation projects deliver tangible results and create lasting value for our public sector customers.

[23:22:23]Thank you, Kwang Wee.

[23:23:23]Okay.

[23:23:26]We have another question for Melwin.

[23:26:37]And the question is, what are some of the challenges NLB faced during its digital transformation journey and how were they overcome?

[23:37:38]Melwin, please.

[23:38:38]Okay.

[23:38:43]So, I think one of the main challenges is actually cultural mindset.

[23:43:49]So, you know, for some of our staff, they are more used to the traditional way of doing things.

[23:49:53]So, we need to basically help them to embrace change.

[23:53:04]And we do this by basically providing a lot of training, a lot of workshops, you know, to help them to understand the benefits of digital transformation.

[24:04:12]And we also provide a safe environment for them to experiment, to try new things, and not to be afraid of failure.

[24:12:16]Another challenge is actually about talent.

[24:16:19]So, as I mentioned earlier, we have a very small team.

[24:19:26]So, we need to basically upskill our staff, you know, to acquire new skills, new knowledge.

[24:26:36]And we do this by basically providing opportunities for them to attend courses, attend workshops, and also to learn from industry experts.

[24:36:49]And we also partner with industry experts, with vendors, with service providers, you know, to basically help us in our digital transformation journey.

[24:49:49]Okay.

[24:49:51]So, I hope that answers the question.

[24:51:52]Yeah.

[24:52:53]Thank you, Melwin.

[24:53:53]Okay.

[24:53:56]We have time for one last question.

[24:56:58]And this question is for Eric.

[24:58:07]And the question is, how does Google Cloud ensure data residency and compliance for public sector customers?

[25:07:08]Eric, please.

[25:08:09]Thank you, Rachel.

[25:09:15]Data residency and compliance are critical for public sector organizations.

[25:16:22]And Google Cloud provides a range of features and services to address these requirements.

[25:22:31]We have a global network of data centers, and our customers can choose the region where their data is stored.

[25:31:39]This ensures that data remains within the geographical boundaries specified by regulatory requirements.

[25:39:52]Additionally, Google Cloud complies with various industry standards and certifications, such as ISO 27001, SOC 1, 2, and 3, and FedRAMP.

[25:52:08]We also offer a comprehensive suite of security and compliance tools, including data encryption, access controls, and audit logs, to help our customers meet their regulatory obligations.

[26:08:21]By leveraging Google Cloud, public sector organizations can have confidence that their data is stored securely and in compliance with all relevant regulations.

[26:21:22]Thank you, Eric.

[26:22:22]Okay.

[26:22:25]That's all the time we have for the Q&A.

[26:25:29]So, we have a short poll question on your screen right now.

[26:29:31]Please take some time to answer it.

[26:32:34]And we will review the results shortly.

[26:38:38]Okay.

[26:38:41]Thank you for participating in our poll.

[26:41:52]And we hope that you have enjoyed today's webcast and gained valuable insights on accelerating digital transformation in the public sector.

[26:52:55]A recording of this webcast will be sent to you shortly.

[26:55:59]And once again, thank you for joining us today.

[26:59:02]And we look forward to seeing you at our next webcast.

[27:02:04]Thank you, and goodbye.