[0:01]How to greet customers. Can I help you? I am just looking.
[0:13]What can I show you today? I need some time to think.
[0:20]Do you get such responses from your customers?
[0:26]If yes, it means your customer is not ready to talk to you yet. So, what's the effective way to greet customers and get them talking?
[0:38]Hi, I am Vineet. Customers come to the store when they have a need.
[0:48]The way you greet them makes them want to buy.
[0:57]Let's look at what the research says. Store B has more sale opportunities because Better greetings rate = Better consultation rate.
[1:11]Today, we will learn the simplest and best way to greet a customer. First, the do's. One, greet the customer within 30 seconds. Two, show a warm smile, maintain eye contact, and welcome him.
[1:33]Good evening, sir. Welcome to the store. Thank you! Three, offer to help the customer. Four, show, don't just tell. Walk customer to products.
[1:50]How may I help you today? I need a new fridge! Sure, let me walk you to the right section. Five, maintain a three to four feet distance with customers. If you stand within 3 to 4 feet from customers, they feel comfortable and safe. Now, the don'ts. Don't leave the customer alone for a long time.
[2:28]Don't use improper language or gestures.
[2:34]Don't stand too far and make customers feel left out and uncared. Don't attend personal calls or send text messages when customers are around. Do's: Greet the customer within 30 seconds. Show a warm smile and maintain eye contact. Offer to help customers. Walk them to products. Maintain a 3-4 feet distance with customers. Don'ts: Don't leave the customer alone for a long time. Don't use improper language or gestures. Don't stand too close or too far from the customer. Don't attend personal calls or send text messages when customers are around.
