[0:23]Good morning, ma'am! Welcome to Conrad Manila Hotel. How can I help you? Good morning! I would like to check-out. Certainly, ma'am. May I know your name and room number please? My name is Lershia Champlas. Room 308. All right, thank you for that information. Please give me a moment to check your account and also to inform other departments about your check out.
[0:48]Good morning! Room 308, check-out please. Thank you! So by the way, ma'am, how was your stay? It was one of the best! The city lights outside during night are superb and the service is just exactly what a 5 star hotel does. Thank you for your feedback, ma'am. I'm glad that you enjoyed your stay. Alright, upon checking. You don't have any mail, faxes or messages. Also, you don't have anything valuable left in your room and safety deposit box. And here is your bill, ma'am. These are your remaining incidentals upon availing our room services, restaurant, and mini bar. With regards to these charges, it is charged on your personal account. So before we proceed to any check-out processes, kindly review your Guest folio please?
[1:44]Okay, everything in the folio is correct. Alright ma'am, how would you like to settle your account? Via Visa. Okay ma'am. May I get your card and request payment amounting to Php 25,000? Thank you.
[1:59]Oh, may I ask ma'am, if you have already availed our club membership? Oh, is that a good thing? What are the benefits of availing it? Well ma'am, we have the Silver and Gold Club membership. In Silver Club membership for a total of Php 6,500, it entitles you to a 25% discount in any restaurant at our hotel, 20% discount on in-room dining, 20% discount in health club annual membership fee and lastly 30% discount on selected treatments at Conrad Spa. Meanwhile, our Gold Club membership for a total of Php 8,500, it entitles you a 50% discount in any restaurant at our hotel, 20% discount on in-room dining, 20% discount in health club annual membership fee and lastly 30% discount on selected treatments at Conrad Spa. Lastly, these club membership provides a very special room rates exclusively for members that can be availed for a full year. Oh I think it is a good idea to avail the Gold Club membership. But can I have a copy of this? Of course ma'am. This is the list of all the information you need to know. If you have any questions or concerns, please don't hesitate to call us. Our contact information is also included.
[3:34]Alright ma'am, we are almost done. Lastly, may we ask for the keycard please? Yes, here. Thank you for your excellent service during my stay. Me and my friends will surely come back here. Thank you so much ma'am. It is also an honor and pleasure to have you here. Thank you for choosing Conrad Manila Hotel. We are looking forward to seeing you again. Have a safe trip ma'am! Thank you, see you again. See you again, ma'am. Bye!
