[0:01]At Cellnex's Network Operations Center, a new incidence that affects several services has been detected. A crisis committee is called to analyze the actions to be taken.
[0:22]First, NOC staff addresses the nodes involved in the issue and warn the affected clients. Then, mobilize the area staff and send them to solve the issue on site. Until the service is reestablished complying with the agreed SLAs.
[0:50]In 2025, NOC staff members can see in their virtual room all the information related to a new incidents in the network. Using his VR goggles, a NOC operator looks for the affected node in the network.
[1:14]Consulting the BIM model of the tower, the operator can get detailed information of the equipment. the root of the issue and the affected services.
[1:32]Remotely, the NOC operator can solve the issue and reestablish the service faster and with no further assistance.
[1:57]In 2030, our NOC is supported by a powerful AI that monitors the entire network. which has increased exponentially in number of nodes and elements that conform it.
[2:16]This AI is capable to predict when a potential network failure is going to happen.
[2:24]Based in multiple internal and external parameters that could affect the service.
[2:34]And takes automatically the needed preventive actions to avoid any network outage before it happens.
[2:45]We, the SOC... a force that keep us together!
