[0:00]English speaking course.
[0:16]Good morning. Welcome to Sunshine Hotel. How can I help you today? Good morning. We have a reservation for three. The name is Johnson. Let me check. Yes, I see your reservation here. Could I have your ID, please? Sure. Here it is. Thank you. How many nights will you be staying? We'll be staying for five nights. Great. Would you like a room with a big bed and a sofa bed for your child? Yes, that sounds perfect. Do you have any special requests? Could we have a room with a view of the beach? Let me check. Yes. We have a room with a beach view. Fantastic! Thank you. Here are your room keys. You are in room 305. Thank you. Is breakfast included? Yes, breakfast is from 7 to 10 AM in the dining area on the ground floor. Great. And what time is check-out? Check-out time is 12 PM. Can we get some information about nearby attractions? Of course! We have information in the lobby. We also suggest visiting the beach and the local market. Thank you so much for your help. You're welcome. Enjoy your stay. Can we ask for extra pillows and blankets? Yes. I'll have them sent to your room. Thanks. And do you have a gym in the hotel? Yes. The gym is on the second floor. It's open 24 hours. That's good to know. Is there a swimming pool? Yes. The pool is on the rooftop. It's open from 6 AM to 10 PM. Perfect! If you need anything else, please call the front desk. Will do. Thank you, Olivia. Have a wonderful stay!
[2:37]Good afternoon, this is the front desk. How can I help you? Hi Mathew, this is Mrs. Johnson from room 305. I'd like to order some room service, please. Sure, Mrs. Johnson. What would you like? We'd like two club sandwiches, a Caesar salad, a bowl of fruit, and three lemonades. Okay. Anything else? That's all for the food. Your food will be sent up to your room soon. Anything else I can help with? Yes. Yes, I have a few questions. Sure, go ahead. Is there a laundry service in the hotel? Yes. We have a laundry service. The bag and form are in your closet. Fill it out and leave it for your housekeeping. Great. Thank you. Can you tell me about the gym? The gym is on the second floor, and it's open all day and night. It has machines for running and weights. Perfect. What about the swimming pool? The pool is on the roof. It's open from 6 AM to 10 PM. Towels are there. That sounds nice. Does the hotel have a bar? Yes, there's a bar in the lobby. It's open from 5 PM to midnight. They have drinks and snacks. Wonderful. One last thing, do you have a spa? Yes, the spa is on the fourth floor. It has massages and facials. Thank you so much for all the help, Matthew. You're welcome, Mrs. Johnson. If you need anything else, just call. I will. Have a good day! You too.
[4:30]Good morning, how can I help you today? Good morning. I'm staying in room 208. There's a problem with the heater in my room. I'm sorry to hear that. Can you tell me what the problem is? The tap leaked all night. I couldn't sleep because of the noise. I'm very sorry for the trouble. I will ask someone to fix it right now. It needs to be fixed quickly, or I want to change rooms. I understand. I'll make sure someone comes to fix it soon. I'll be out for a while. When I come back, I don't want to hear any water noise in my room. I promise it will be fixed. Thank you. I hope it gets fixed fast. You're welcome. Have a good day. You too. Goodbye. Goodbye.
[5:38]Hello, this is Christine from the front desk. We have a leaking tap in room 208. Can you send someone to fix it right away? Sure, Christine. I'll send someone up now. Thank you. The guest is very upset, so please be quick. Understood. We're on it.
[6:03]Hello again. Is the tap fixed now? Yes, ma'am. The repair team has fixed the problem. The tap should not leak anymore. Good. Thank you for fixing it fast. You're welcome. I hope you enjoy your stay now. I will. Thanks again. Have a nice day. You too. Goodbye.
[6:40]Good morning. This is the city hotel. How can I help you? Good morning. I have a room booking, but I need to cancel it. I'm sorry to hear that. Is there a problem? Not really. I have a new plan for that day, so I can't come. I understand. Can I have your booking number, please? Yes, it is 12345. Thank you. Can I get your name, please? My name is Michael Johnson. Thank you, Mr. Johnson. I see your booking here. Yes. That's right. I'll cancel your booking now. You'll get a confirmation email soon. Thank you for your help. You're welcome. Have a good day!
[7:32]Good morning. I would like to book a room, please. Sure. May I have your name, please? My name is Sara Brown. Thank you, Ms. Brown. When would you like to stay? From June 15th to June 20th. Let me check if we have a room. One moment, please. Yes, we have a room. Would you like a single or double room? A double room, please. Great. Your booking is for June 15th to June 20th in a double room. Is that correct? Yes. That's correct. Can I have your contact number, please? It is 555-1234. Thank you. Your booking confirmed. You'll get an email soon. Thank you very much. You're welcome. Have a great day. Thank you. You too!
[8:41]Good morning, Mr. Wilson. Are you ready to check out? Yes I am. Thank you. May I have your room number, please? It's room 305. Thank you. I will check your bill now. One moment please. Sure. Take your time.
[9:03]Your total is $500. How would you like to pay? I'll pay by credit card. Great. Can I have your card, please? Here it is.
[9:16]Thank you, Mr. Wilson. Here is your receipt. Thank you. You're welcome. Before you leave, may I ask for your feedback? Of course. Overall, my stay was very nice. That's great to hear!
[9:34]The room was clean and comfortable. Thank you. Our cleaning team will be happy to hear that. The breakfast was tasty with many choices. I'm glad you liked it. The staff was always friendly and helpful. We appreciate your kind words. But there was one thing I didn't like. Oh, I'm sorry to hear that. What was it? The Wi-Fi in my room was quite weak. I'm sorry for the trouble. I suggest the hotel make the Wi-Fi stronger in the rooms. Thank you for your suggestion. We will work on it. Overall, I had a great stay, and we'll tell others about this hotel. Thank you very much, Mr. Wilson. We hope to see you again. Thank you. Goodbye! Goodbye! Have a safe trip!
[10:40]Hello! Welcome to Seaside Inn. How can I help you today? Hi. We'd like to book a room for two nights, please. Certainly. Do you prefer a room with a sea view or a city view? Oh, a sea view sounds lovely.
[10:58]Great choice. Let me check if we have one available.
[11:05]We have a sea view room ready. Would you like breakfast included? Yes, please. That would be perfect. The room includes free Wi-Fi and access to the pool. Oh, that sounds great. How much is the rate per night? It's $150 per night, including all taxes. Perfect. We'll take it. I'll need a photo ID and a credit card, please. Thank you.
[11:34]You're all set. Here's your key card. Room 204, on the second floor. Could you recommend any good restaurants nearby? Sure. For seafood, I recommend the Oceans Plate. It's just a five minute walk from here. And if you like hiking, there's a trail near the lighthouse. It has beautiful views. That sounds perfect. We'll definitely check it out. Thank you for your help. My pleasure. If you need more information or help, just ask. Enjoy your stay! Thank you, we will!
[12:23]Excuse me. The air conditioner in my room isn't working, and it's very hot. I'm very sorry to hear that, Mr. Bob. I'll check it right now. I need this fixed now, or I want my money back! I'm sorry, but all our rooms are full tonight. I can't give you another room. This is not okay. I understand. Can you wait a few minutes for our repair person to come? Wait? I don't want to wait. How soon can they get here?
[13:05]I'm calling them now. They should be here very soon. Please hurry. This has really ruined my evening. I'm very sorry again. Please enjoy a free drink while you wait. That's fine for now. Thank you for helping me with this. You're welcome, and again, I'm very sorry for the problem. If you need anything else, just let us know.
[13:33]Hi, this is Helen at the front desk. We have a problem with the air conditioner in room 304. Can you come check it right now? Yes, Helen. I'll be there in about 15 minutes. Thank you, Sam. The guest is very upset, so please hurry. Got it. I'm bringing my tools and I'll head there now.
[14:00]I'm at room 304. Can you open the door? Yes, please come in. It's really hot in here.
[14:11]I see the problem. Give me a few minutes and I'll fix it for you. Please be quick. It's too hot.
[14:22]I'm almost done. Just replacing our broken part. Will it work now? Yes, that should do it. Let's turn it on and check.
[14:35]Oh, there's the cold air! Thanks for fixing it so fast. No problem. Glad I could help. If you need anything else, just let the front desk know. I will. Thanks again.
[14:58]Good morning! How can I help you today? Hi Robin, can you help us get a taxi to the Old Town? Sure. I'll call one now. It should be here in a few minutes. Thank you. How long will it take to get there? It's about 20 minutes, if there's no traffic. Okay. While we wait, could you tell us about the hotel's facilities? Of course. We have a gym, a spa, an indoor pool, and a movie room. A movie room? That sounds fun! What movies do you show? We change the movies each week. Tonight, it's a comedy. That's great. What about food here? We have two restaurants. One has local food, and the other has international dishes. Sounds delicious! We'll try them for sure. If you need ideas for the Old Town, just ask me. Yes, please. What do you recommend for a day there? You can visit the museum, the art gallery, and the botanical garden. Are there any festivals or markets? This weekend, there's a craft market with local art. It's very popular. Oh, that sounds perfect. Thanks for the tips! I'm here to help! Enjoy your day, and let me know if you need more.
[16:23]Looks like our taxi's here. Thanks for all your help, Robin. You're welcome. Have a great day, and ask if you need anything else.
[16:41]Good morning, Bob! Did you enjoy your stay? Well, except for the air conditioner problem, it was relaxing. Thank you. Great to hear! And sorry again for the problem. Are you ready to check out now? Yes. I think I've packed everything. Could you please confirm your room number? It's room 304. Thank you. Let me print your bill. Sure, go ahead.
[17:11]Here's your bill. Please check it to make sure all charges are correct. The 50% discount is included. Everything looks good. Can I pay by credit card? Yes, I can take your card when you're ready. Here you go. Processing now. And it's all set. Here's your receipt. Thank you. Goodbye. Thank you for staying with us. Hope to see you again.
[18:19]Good morning. How may I help you? I am a guest calling from room 703. My TV remote is not working. Could you please describe your problem in detail? I haven't been able to use the control since last night. Every time I want to change the channel, I have to run back and forth to press the button. This makes me very upset. Please get someone to fix it right away.
[18:48]I'm sorry for the inconvenience. I will send the technician up to you right away. All right, thank you.
[18:59]Excuse me. Hello, sir. How may I help you? I'm a guest of room 615. My room is right next to an elevator. Yes, I remember. Is there something wrong? Last night, I kept hearing loud talking nearby. Not only that, but the sound of the elevator moving is also annoying me. Then I don't understand what's wrong with your hotel? The staff kept moving furniture all day. The noise of all these things is very disturbing to me. Makes it impossible to sleep. I am sorry to hear that. But yesterday, the staff of the hotel did not move the furniture. Maybe they were just moving the luggage for guests. I don't need to know. I want to change the room immediately. I'm so sorry for the bad experience that you went through. But there are no rooms available now. So how are you going to solve this problem? I didn't pay my money to put up with all this noise. I want to speak to the manager. Please calm down, sir. Please sit in the lobby over there and wait for a few minutes. I will contact the manager to come see you right away. Okay. Make it quick.
[20:23]Excuse me. Hello, madam. How may I help you? Yesterday, after I returned to my room, I went to the bathroom to turn on the hot water. But no matter how I tried, it never started working. So last night, I had to take a cold shower. Have you turned the faucet to red mode? I turned it up, but it still doesn't work. I see. May I have your name and room number, please? My name is Elena Lauder. I'm in room 402. Please send someone up to check it quickly. Yes, I will contact a technician to fix it as soon as possible. And one more thing, my husband and I will be checking out one day earlier than scheduled. I have received the information. Please wait for a few minutes.
[22:40]Right. But now I want to change the check-in time. I can't come on Thursday because of some personal reasons. I want to switch from Thursday to Saturday. Yes, I understand your situation, but according to the original registration schedule, you only booked for two days, Thursday and Friday. For that reason, the room was already booked by another guest on Saturday. If so, there's no need to book that specific room. You can give me another room on Saturday. As long as there is a room on Saturday for me. Yes, but it is high season right now, so our superior rooms are all fully booked. There are no available rooms left. So how to fix this? We still have a few deluxe rooms. As a solution, I suggest you upgrade your room. Would you like to upgrade to a deluxe room? How much is a deluxe room per night? The price is $350 per night. That's too expensive.
[23:53]This room has many incentives. You will have free breakfast and free laundry. If you use spa services, you have a 50% discount. You can also use the swimming pool and sports club for free. Alright then, I'll change to a deluxe room. Ok, Mrs. Emma. Your reservation has been made. One deluxe double room. You will have an early check-in at 11 A.M on 18th March. Thank you!
[24:33]It's my pleasure. Do you need any other information? That's enough. Thank you.
