[0:00]In 1994, a man named Howard ran the second largest printing company in Detroit. His competitor, a man named Frank ran the largest. Frank had bigger machines, more clients, and lower prices. Every time Howard won a contract, Frank would undercut him the following month. For six years, Howard had been fighting the same losing battle. One evening, Howard's wife found him at the kitchen table staring at a spreadsheet. What are you going to do?' she asked. Howard looked up and said, 'I am going to give Frank my best client.' His wife stared at him, 'Have you lost your mind?' Howard smiled, 'Not yet.' The next morning, Howard walked into Frank's office. Frank leaned back in his chair, surprised. Howard placed a folder on the desk. I have a client, Riverside Hotels, they print 200,000 menus, brochures, and event cards every quarter. It is my biggest account. I want you to take it. Frank opened the folder slowly, suspicious, 'Why would you give me your best client?' Howard said calmly, 'Because I cannot handle the volume anymore. I am moving in a different direction. I would rather you have it than lose it.' Frank studied the numbers. The contract was worth $180,000 per quarter. He shook Howard's hand. What Frank did not know was that Riverside Hotels had the most demanding quality standards in the city. Their project manager called three times a day, revisions were constant, deadlines were brutal. Howard had spent two years building a specialized team just to manage that one account. Frank had no such team. Within sixty days, Frank's entire operation was stretched to its limit trying to satisfy Riverside. His other clients started receiving late deliveries. Quality dropped across the board. Two of his longest standing clients quietly called around looking for alternatives. Howard was ready. He reached out personally to each of Frank's struggling clients, offered them better service and guaranteed deadlines. Within four months, Howard had signed five of Frank's top clients. Frank lost Riverside anyway after a missed deadline. One year later, Frank's company had shrunk by forty percent, Howard's had doubled. Howard never fought Frank directly. He simply handed Frank a grenade and watched him pull the pin himself. Your biggest competitor is not destroyed by attacking them. They are destroyed by overloading them. Give them something too big to handle and walk away, then pick up everything they drop. The most powerful moves in business are never the loudest ones. If you want to think like Howard, follow the wealth lab.

He gave his competitor a better deal. Then destroyed him. #businessstrategy #wealthmindset
The Wealth Lab
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