[0:22]So for the past 20 years, I've been helping Malaysians and other Southeast Asians to speak better English. And through training thousands of Southeast Asians, I've discovered a very surprising truth. I've discovered that how well somebody communicates in English, actually has very little to do with their English level. It has a lot to do with their attitude towards English. There are people out there who have a very, very low level of English and they can communicate very, very well. One of them that I remember was a student, a participant of mine named Faizal, he was a factory supervisor. English level, very, very low, but this guy could just sit and listen to anybody, very calmly, clearly, and then he could respond, absolutely express his thoughts beautifully at a very low level of English. So today, I want to share with you what is so different about people like Faizal. How do they do it? And second of all, why is this so important, not only to you, but to your children, to your community, and to the future of Malaysia? And third of all, what's one thing you can do starting today if you want to speak with that calm, clear confidence that people like Faizal has. So first of all, what is so different, how do people like Faizal do it? So to answer that question, I'm going to take you back about 10 years, okay? So I was training staff at that time, and my daughter at that time was taking piano lessons. And I started to notice two really strong similarities between my daughter's attitude or thinking towards playing the piano and a lot of Malaysians thinking or attitude towards English. Now, first of all, I should tell you, my daughter absolutely hated piano, hated the lessons, hated practicing. This is my daughter practicing piano, okay? This is as good as it got. This is the real thing. And she dreaded going to piano lessons because to my daughter, going to piano lessons, she was filled with this sort of dread because it was all about not screwing up, right? Because like for a lot of piano students, to both my daughter and her teacher, her success in piano was measured by how few mistakes she made. Now at the same time, I noticed that a lot of Malaysians went into English conversations with the same sort of feeling of dread. This sort of feeling that they were going to be judged by how many mistakes they were going to make. And whether or not they were going to screw up. Now the second similarity that I noticed was to do with self-image. You see my daughter, she knew what good piano sounded like, right? Because we've all heard good piano, and she knew what her level was, and she knew how long she'd have to play for to speak to play like that at a very low level of English. And a lot of Malaysians, I noticed, had this idea of what good proper English is supposed to sound like, and what their, I see a lot of you nodding, and what their English sounded like, and how far they'd have to go to get there. And they also felt like they were, like my daughter, just bad, bad piano player, bad English speaker, right? My English not so good, sorry, I cannot. So I could see these similarities, but I still couldn't figure out, okay, what is it about these people like Faizal that are so different, that can just do it, smoothly, calmly, with confidence? And one day I discovered that answer, and I discovered it quite by chance. It was a day when my computer broke down, and I had to go to a cybercafe. Now, okay, it was my first time, and I discovered cyber cafes are disgusting places, okay? They're really gross.
[4:35]They're smelly, and they're filled with boys, and they're all playing noisy, violent games, they're just disgusting places. But I had to go there, so I sit down, and I start noticing this guy beside me, and I become very, very interested in this guy next to me. Now, this guy is playing this game that is basically, it's like shooting people until they die, and that's it, right? That's the game, right? And, and I'm noticing that this guy is not very good. He's like, in fact, terrible, right? Because I'm looking, and I'm seeing like a lot of shooting, and, and, and not much dying, right? But what really interested me was behind this lousy player, were three of his friends sort of standing there watching him play. And what I really noticed was, even though this guy was terrible, even though his friends were watching him, there was no embarrassment. There was no feeling of being judged, there was no shyness. In fact, quite the opposite. This guy's like totally focused on the bad guy, smile on his face, all he can think about is, is, is killing these guys, right? And I'm watching him and I suddenly realized, this is it. This is the same attitude, attitude that people like Faizal have when they speak English. Just like this guy, when Faizal goes into an English conversation, he doesn't feel judged, he's entirely focused on the person that he's speaking to and the result he wants to get. He's got no self-awareness, no thoughts about his own mistakes. Now, I want to share with you a real, true example, to paint a picture of somebody who speaks English like they're playing piano, and someone who speaks English like they're playing a computer game. And this is a true story, happened to me. Um, a while ago, I was in a pharmacy. I had to buy Omega, my doctor said I should get Omega. And I go to the shelf, there's tons of Omega, there's Omega that's high in DHA, Omega that's high in EPA, and I don't know which one to buy. Now the sales rep happened to be there, and I saw she was like this well-dressed professional woman. I walk over to her, and I see this look as she sees me, this sort of, it's a look I recognize very well. Her eyes go all wide, it's sort of that panic, oh my God, I gotta speak to a native speaker, and she's going to judge me and notice my mistakes. I go up to her and I explain my situation, which, which Omega do I get? And she starts explaining to me everything about DHA and EPA you could possibly imagine. She speaks very quickly, goes all around in circles, and when she finishes, no idea what to buy, right? So I turn to the girl behind the counter. Now the girl behind the counter, I heard her before, her English level is very low. But when I walk over to her, this girl, there's no fear. In fact, she's just looking at me, you know, that look, like, yeah, okay, so how? Yeah, I've been in Malaysia a long time. So I go up to her and I explain the problem, EP A, DHA, she looks at me, she says, "Okay, ah, uh, EPA for heart."
[8:14]"DHA for brain." Your heart okay or not? So I said, yeah, yeah, my, I said, my heart is really, it's, I think it's pretty good.
[8:30]She says, "Your brain okay or not?" I said, yeah, no. No, my brain is not as good as it used to be. She looks, she said, "Okay la, you take Omega DHA can?" Problem solved, right? So we've got two different kinds of communicators. We've got the one who's got a high level, but totally focused on herself and getting it right, and therefore very ineffective. We've got another one, low level, totally focused on the person she's talking to and getting a result, effective, and therein lies the difference. Now, why is this distinction so important, not just to you, to your children, but to the future of Malaysia and countries like Malaysia? And to answer that, let's take a look at who actually is speaking English in the world today, okay? So if we looked at all of the English conversations in the whole world taking place right now on planet Earth, we would see that 96% of those conversations involved non-native English speakers.
[9:55]Only 4% of those conversations are native speaker to native speaker. This is not my language anymore, this language belongs to you. It's not an art to be mastered, it's just a tool to use to get a result. And I want to give you a real life example of what English is today in the world, real English today. This is another true story. I was at a barbecue a little while ago. This was a barbecue for engineers, engineers from all over the world, and, uh, they were making hot dogs. Now, some of the hot dogs were regular hot dogs, and some were these, these cheese hot dogs, you know, with the cheese in the middle. French engineer is cooking the hot dogs, and he turns to this Korean engineer and he says, "Uh, would you like a hot dog?" And the Korean guy says, yes, please. He says, "Uh, uh, do you want the cheese?" And the Korean guy looks around at the table, he says, "Uh, I, I no see cheese." French guy says, "Ah, the hot dog is, uh, is making from, uh, with the cheese." Korean guy doesn't understand him, right? So the French engineer tries again. He says, "The, the hot dog is, um, is coming, uh, is, um, coming from, no, the cheese is coming from the hot dog."
[11:33]Korean guy cannot understand. Now, this Japanese engineer who's been listening to this conversation turns to the Korean engineer and he says, "Ah, ah, cheese integrator." He understands, okay? Everybody understands. So this is what English is today. It's just a tool to play around with to get a result, like a computer game. Now the challenge is that we know in schools all around the world, right, English is not really being taught like it's a tool to play with. It's still being taught like it's an art to master, and students are judged more on correctness than on clarity.
[12:22]Some of you might remember, uh, the old comprehension exam in school. Does anybody remember in school when you would, you would get a question about a text that you read? You'd have to read through some text, right, and then answer a question to show that you understood the text. And this may have happened to you that you showed that you understood the text, but you got a big X because you made a little grammar mistake. Like this student. Now, this student clearly understood paragraph four, but no, not correct, because he left the letter N off the word environment. But in the real world, what would matter? In the real world, what would matter is, did you understand the email or did you understand your customer so that you can go ahead and take action? Now the problem that I see here, over and over, is that people take the attitude they developed about English in school, and they bring it into their adult life and into their work. And if you're in a stressful situation, and you're having a conversation, and you're trying to give a result to someone and say it correctly, your brain multitask it cannot do two things at once. And what I see is the brain just shutting down. And you may recognize these three symptoms of the brain shutting down. The first one is that your listening goes. Someone's talking to you and you're so busy thinking about how you're going to respond and and express yourself correctly, you don't actually hear what the other person said. And I can see a lot of nodding in the audience. The second thing to go is your speaking. Your mind sort of shuts down and that vocabulary you do know just disappears and you the words don't come out. The third thing to go is your confidence. And the worst thing about this is you may only be confident because you cannot express yourself clearly. But to the person talking to you, they may misunderstand this as a lack of confidence in your ability to do the job to perform. So if you want to speak English like Faizal with that great confidence, here's the one thing that you can do. When you speak, don't focus on yourself. Focus on the other person and the result you want to achieve. Imagine a next generation of Malaysians all with that wonderful confidence in communication that Faizal has, at any level of English. Because let's remember that English today, it's not an art to be mastered, it's just a tool to use to get a result, and that tool belongs to you. Thank you.
